What is the National Mortgage Settlement?

(Office of the Attorney General website, 08/15/2012)

In California, our Attorney General, Kamala Harris, along with 48 other State’s Attorney Generals, have obtained a broad-ranging settlement from five major banks. If you are a homeowner struggling to pay your mortgage or facing foreclosure, or if you have already lost your home to foreclosure, it is possible that this settlement could help you. Not every homeowner will qualify for relief under the settlement. Those who do qualify may receive various forms of relief depending on their circumstances. Available forms of relief include: payments to borrowers who were wrongly foreclosed upon; reduction of unpaid principal balances; refinancing for borrowers whose homes are worth less than the money they owe; and the opportunity for short sales and other relocation assistance.

For detailed information about the settlement, please visit the National Mortgage Settlement website.

To find out if you may be eligible for a loan modification, refinance, short sale or other foreclosure prevention relief under the settlement, you will need to contact your mortgage servicer. To find the servicer on your loan, look for a contact phone number on your mortgage statement. Contact the bank or servicer listed on the statement to ask who services or owns your mortgage loan. For more details, please see the State of California DOJ website’s Frequently Asked Questions page.

The mortgage servicers participating in the settlement agreement are Citibank, JP Morgan Chase/Washington Mutual, Bank of America/Countrywide, Wells Fargo/Wachovia, and Ally Financial.

If you have already lost your home to foreclosure and believe you may qualify for restitution, please visit the National Mortgage Settlement website.

For a referral to a free HUD-Approved Housing Counselor who can assist you in applying for a modification under the settlement or in obtaining other help to stay in your home if you do not qualify for the settlement, please call (800) 569-4287.

Participating Mortgage Servicers

For Bank of America/Countrywide, call (877) 488-7814 or you may also go to a Bank of America Customer Assistance Center. You can find a list of such centers at the Bank of America Assistance Customer Center website.

Customer Service Center – Bank of America Home Loans Assistance Customer Center


For JPMorgan Chase/Washington Mutual, call (866) 372-6901 or you may also go to a Chase Homeownership Center. You can find a list of such centers at Chase’s Homeownership Center website.

Customer Service Center – Chase’s Homeownership Center

For Wells Fargo/Wachovia, call (800) 288-3212.

For Citibank/Citimortgage, call (866) 272-4749.

For Ally Financial-GMAC, call (800) 766-4622.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s